A newborn infant is abducted from a small community hospital in Centerville, Connecticut. Sixteen-year-old Charlie Williams, a summer volunteer, witnesses the abduction but fails to prevent it. Whoever masterminded the abduction knows Charlie might be able to identify the abductor, placing Charlie's life in danger.
Dr. Jacob Stein, a surveyor for The Joint Commission on Accreditation of Healthcare Organizations-JCAHO-is sent to Centerville to investigate the circumstances of the abduction and how the hospital's security system failed.
When Jake becomes suspicious that stealing the baby was possibly orchestrated by one or more members of the hospital staff, he is forced to leave Centerville. But Charlie, feeling guilty for allowing the abduction to be accomplished, continues to snoop until he discovers Jake is still in Centerville. He eventually joins Jake in the pursuit of the criminals.
When Jake is unable to continue with the investigation, Charlie takes charge. When their lives are placed in danger, Charlie must figure out how to save them during an almost insurmountable set of spine-tingling circumstances.
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